{"id":11051,"date":"2025-05-26T13:30:00","date_gmt":"2025-05-26T12:30:00","guid":{"rendered":"https:\/\/lamarinabj.com\/?p=11051"},"modified":"2025-05-26T13:33:29","modified_gmt":"2025-05-26T12:33:29","slug":"benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024","status":"publish","type":"post","link":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/","title":{"rendered":"B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024"},"content":{"rendered":"\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-red-color\">T\u00e9l\u00e9communications, B\u00e9nin<\/mark><\/strong> &#8211; <strong><em>En mati\u00e8re de r\u00e9gulation, l\u2019Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et de la poste (ARCEP B\u00e9nin) affine ann\u00e9e apr\u00e8s ann\u00e9e son dispositif de veille et de gestion des litiges entre usagers et op\u00e9rateurs. Le dernier rapport de l&rsquo;observatoire de la gestion des plaintes de l&rsquo;institution, arr\u00eat\u00e9 au 31 d\u00e9cembre 2024, dresse un tableau r\u00e9v\u00e9lateur de l\u2019\u00e9tat des r\u00e9clamations formul\u00e9es par les consommateurs dans un secteur toujours aussi dynamique que sensible.<\/em><\/strong><\/p>\n\n\n\n<p>Au cours de l\u2019ann\u00e9e 2024, l\u2019Observatoire de l\u2019ARCEP a enregistr\u00e9 105 plaintes, dont 93 d\u2019ordre commercial et 12 d\u2019ordre technique. D\u2019apr\u00e8s le rapport consult\u00e9 par La Marina BJ, 71 % de ces plaintes ont \u00e9t\u00e9 jug\u00e9es fond\u00e9es, soit 75 dossiers reconnus comme l\u00e9gitimes.<\/p>\n\n\n\n<p>Parmi les suites donn\u00e9es, 21 clients ont obtenu r\u00e9paration financi\u00e8re, tandis que 52 cas ont conduit \u00e0 l\u2019imposition de mesures correctives aux op\u00e9rateurs concern\u00e9s. Les 30 plaintes restantes ont \u00e9t\u00e9 soit rejet\u00e9es (15), soit class\u00e9es sans suite (15).<\/p>\n\n\n\n<p>Un autre fait marquant c&rsquo;est la quasi-exclusivit\u00e9 masculine parmi les plaignants. Sur 105 dossiers, 93 \u00e9manent d\u2019hommes, contre seulement 12 de femmes. <\/p>\n\n\n\n<h2 id=\"mtn-leader-des-plaintes-et-des-sanctions\" class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-red-color\">MTN : leader des plaintes\u2026 et des sanctions<\/mark><\/h2>\n\n\n\n<p>L\u2019analyse trimestrielle par op\u00e9rateur met en lumi\u00e8re un acteur dominant : MTN B\u00e9nin. Le g\u00e9ant sud-africain concentre \u00e0 lui seul 53 plaintes fond\u00e9es sur l\u2019ann\u00e9e enti\u00e8re \u2014 avec un pic au deuxi\u00e8me trimestre (18 cas). \u00c0 l\u2019inverse, Moov Africa enregistre 15 plaintes fond\u00e9es, Celtis 5, tandis que SBIN demeure marginal avec une seule plainte non fond\u00e9e.<\/p>\n\n\n\n<p>Cette domination statistique traduit \u00e0 la fois la position h\u00e9g\u00e9monique de MTN sur le march\u00e9 b\u00e9ninois et un niveau de tensions plus prononc\u00e9 avec ses abonn\u00e9s.<\/p>\n\n\n\n<p><strong>Restez connect\u00e9s \u00e0 l\u2019information strat\u00e9gique en rejoignant notre cha\u00eene WhatsApp : actus exclusives, alertes, et bien plus encore. Abonnez-vous ici<\/strong> \ud83d\udc49\ud83c\udfff<a href=\"https:\/\/whatsapp.com\/channel\/0029VasgqxY89inpdjGUSg1A\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-red-color\"><strong> Cha\u00eene WhatsApp La Marina BJ<\/strong><\/mark><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"T\u00e9l\u00e9communications, B\u00e9nin &#8211; En mati\u00e8re de r\u00e9gulation, l\u2019Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques et de la poste (ARCEP&hellip;\n","protected":false},"author":10,"featured_media":11052,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"csco_singular_sidebar":"","csco_page_header_type":"standard","csco_appearance_masonry":"","csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"footnotes":""},"categories":[191],"tags":[104,1571],"class_list":{"0":"post-11051","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-en-savoir-plus-2","8":"tag-arcep","9":"tag-observatoire-gestion-des-plaintes","10":"cs-entry","11":"cs-video-wrap"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024 - LA MARINA BJ<\/title>\n<meta name=\"description\" content=\"Le dernier rapport de l&#039;observatoire de la gestion des plaintes de l&#039;institution, arr\u00eat\u00e9 au 31 d\u00e9cembre 2024, dresse un tableau r\u00e9v\u00e9lateur de l\u2019\u00e9tat des r\u00e9clamations formul\u00e9es par les consommateurs dans un secteur toujours aussi dynamique que sensible.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024 - LA MARINA BJ\" \/>\n<meta property=\"og:description\" content=\"Le dernier rapport de l&#039;observatoire de la gestion des plaintes de l&#039;institution, arr\u00eat\u00e9 au 31 d\u00e9cembre 2024, dresse un tableau r\u00e9v\u00e9lateur de l\u2019\u00e9tat des r\u00e9clamations formul\u00e9es par les consommateurs dans un secteur toujours aussi dynamique que sensible.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"LA MARINA BJ\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-26T12:30:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-26T12:33:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/lamarinabj.com\/wp-content\/uploads\/2025\/05\/Yellow-and-Blue-Web-Development-Facebook-Post_20250526_093904_0000.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"La Marina BJ - Team Rapports &amp; Insights\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"La Marina BJ - Team Rapports &amp; Insights\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/\"},\"author\":{\"name\":\"La Marina BJ - Team Rapports &amp; Insights\",\"@id\":\"https:\/\/lamarinabj.com\/#\/schema\/person\/57a2768eedff6f88c693baf7a8200a4b\"},\"headline\":\"B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024\",\"datePublished\":\"2025-05-26T12:30:00+00:00\",\"dateModified\":\"2025-05-26T12:33:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/\"},\"wordCount\":341,\"commentCount\":0,\"image\":{\"@id\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/lamarinabj.com\/wp-content\/uploads\/2025\/05\/Yellow-and-Blue-Web-Development-Facebook-Post_20250526_093904_0000.png\",\"keywords\":[\"ARCEP\",\"OBSERVATOIRE GESTION DES PLAINTES\"],\"articleSection\":[\"EN SAVOIR PLUS\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#respond\"]}]},{\"@type\":[\"WebPage\",\"SearchResultsPage\"],\"@id\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/\",\"url\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/\",\"name\":\"B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024 - LA MARINA BJ\",\"isPartOf\":{\"@id\":\"https:\/\/lamarinabj.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/lamarinabj.com\/wp-content\/uploads\/2025\/05\/Yellow-and-Blue-Web-Development-Facebook-Post_20250526_093904_0000.png\",\"datePublished\":\"2025-05-26T12:30:00+00:00\",\"dateModified\":\"2025-05-26T12:33:29+00:00\",\"author\":{\"@id\":\"https:\/\/lamarinabj.com\/#\/schema\/person\/57a2768eedff6f88c693baf7a8200a4b\"},\"description\":\"Le dernier rapport de l'observatoire de la gestion des plaintes de l'institution, arr\u00eat\u00e9 au 31 d\u00e9cembre 2024, dresse un tableau r\u00e9v\u00e9lateur de l\u2019\u00e9tat des r\u00e9clamations formul\u00e9es par les consommateurs dans un secteur toujours aussi dynamique que sensible.\",\"breadcrumb\":{\"@id\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#primaryimage\",\"url\":\"https:\/\/lamarinabj.com\/wp-content\/uploads\/2025\/05\/Yellow-and-Blue-Web-Development-Facebook-Post_20250526_093904_0000.png\",\"contentUrl\":\"https:\/\/lamarinabj.com\/wp-content\/uploads\/2025\/05\/Yellow-and-Blue-Web-Development-Facebook-Post_20250526_093904_0000.png\",\"width\":1080,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/lamarinabj.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/lamarinabj.com\/#website\",\"url\":\"https:\/\/lamarinabj.com\/\",\"name\":\"LA MARINA BJ\",\"description\":\"Votre portail vers l&#039;information strat\u00e9gique au B\u00e9nin, en Afrique et au-del\u00e0\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/lamarinabj.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/lamarinabj.com\/#\/schema\/person\/57a2768eedff6f88c693baf7a8200a4b\",\"name\":\"La Marina BJ - Team Rapports &amp; Insights\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/lamarinabj.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7f629cae83d766ca42b18d3caba2afb53eb3427171bdefc6894ad966f50d8340?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7f629cae83d766ca42b18d3caba2afb53eb3427171bdefc6894ad966f50d8340?s=96&d=mm&r=g\",\"caption\":\"La Marina BJ - Team Rapports &amp; Insights\"},\"description\":\"La Team Rapports &amp; Insights de La Marina BJ est d\u00e9di\u00e9e \u00e0 la production, \u00e0 l\u2019analyse et \u00e0 la diffusion des \u00e9tudes, rapports, statistiques et autres qui fa\u00e7onnent la compr\u00e9hension des enjeux \u00e9conomiques, sociaux, politiques etc.\",\"url\":\"https:\/\/lamarinabj.com\/index.php\/author\/collaboration\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024 - LA MARINA BJ","description":"Le dernier rapport de l'observatoire de la gestion des plaintes de l'institution, arr\u00eat\u00e9 au 31 d\u00e9cembre 2024, dresse un tableau r\u00e9v\u00e9lateur de l\u2019\u00e9tat des r\u00e9clamations formul\u00e9es par les consommateurs dans un secteur toujours aussi dynamique que sensible.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/","og_locale":"fr_FR","og_type":"article","og_title":"B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024 - LA MARINA BJ","og_description":"Le dernier rapport de l'observatoire de la gestion des plaintes de l'institution, arr\u00eat\u00e9 au 31 d\u00e9cembre 2024, dresse un tableau r\u00e9v\u00e9lateur de l\u2019\u00e9tat des r\u00e9clamations formul\u00e9es par les consommateurs dans un secteur toujours aussi dynamique que sensible.","og_url":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/","og_site_name":"LA MARINA BJ","article_published_time":"2025-05-26T12:30:00+00:00","article_modified_time":"2025-05-26T12:33:29+00:00","og_image":[{"width":1080,"height":1080,"url":"https:\/\/lamarinabj.com\/wp-content\/uploads\/2025\/05\/Yellow-and-Blue-Web-Development-Facebook-Post_20250526_093904_0000.png","type":"image\/png"}],"author":"La Marina BJ - Team Rapports &amp; Insights","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"La Marina BJ - Team Rapports &amp; Insights","Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#article","isPartOf":{"@id":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/"},"author":{"name":"La Marina BJ - Team Rapports &amp; Insights","@id":"https:\/\/lamarinabj.com\/#\/schema\/person\/57a2768eedff6f88c693baf7a8200a4b"},"headline":"B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024","datePublished":"2025-05-26T12:30:00+00:00","dateModified":"2025-05-26T12:33:29+00:00","mainEntityOfPage":{"@id":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/"},"wordCount":341,"commentCount":0,"image":{"@id":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/lamarinabj.com\/wp-content\/uploads\/2025\/05\/Yellow-and-Blue-Web-Development-Facebook-Post_20250526_093904_0000.png","keywords":["ARCEP","OBSERVATOIRE GESTION DES PLAINTES"],"articleSection":["EN SAVOIR PLUS"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#respond"]}]},{"@type":["WebPage","SearchResultsPage"],"@id":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/","url":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/","name":"B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024 - LA MARINA BJ","isPartOf":{"@id":"https:\/\/lamarinabj.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#primaryimage"},"image":{"@id":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/lamarinabj.com\/wp-content\/uploads\/2025\/05\/Yellow-and-Blue-Web-Development-Facebook-Post_20250526_093904_0000.png","datePublished":"2025-05-26T12:30:00+00:00","dateModified":"2025-05-26T12:33:29+00:00","author":{"@id":"https:\/\/lamarinabj.com\/#\/schema\/person\/57a2768eedff6f88c693baf7a8200a4b"},"description":"Le dernier rapport de l'observatoire de la gestion des plaintes de l'institution, arr\u00eat\u00e9 au 31 d\u00e9cembre 2024, dresse un tableau r\u00e9v\u00e9lateur de l\u2019\u00e9tat des r\u00e9clamations formul\u00e9es par les consommateurs dans un secteur toujours aussi dynamique que sensible.","breadcrumb":{"@id":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#primaryimage","url":"https:\/\/lamarinabj.com\/wp-content\/uploads\/2025\/05\/Yellow-and-Blue-Web-Development-Facebook-Post_20250526_093904_0000.png","contentUrl":"https:\/\/lamarinabj.com\/wp-content\/uploads\/2025\/05\/Yellow-and-Blue-Web-Development-Facebook-Post_20250526_093904_0000.png","width":1080,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/lamarinabj.com\/index.php\/2025\/05\/26\/benin-litiges-telecoms-71-des-plaintes-des-abonnes-jugees-fondees-en-2024\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/lamarinabj.com\/"},{"@type":"ListItem","position":2,"name":"B\u00e9nin \u2013 Litiges t\u00e9l\u00e9coms : 71 % des plaintes des abonn\u00e9s jug\u00e9es fond\u00e9es en 2024"}]},{"@type":"WebSite","@id":"https:\/\/lamarinabj.com\/#website","url":"https:\/\/lamarinabj.com\/","name":"LA MARINA BJ","description":"Votre portail vers l&#039;information strat\u00e9gique au B\u00e9nin, en Afrique et au-del\u00e0","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/lamarinabj.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/lamarinabj.com\/#\/schema\/person\/57a2768eedff6f88c693baf7a8200a4b","name":"La Marina BJ - Team Rapports &amp; Insights","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/lamarinabj.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7f629cae83d766ca42b18d3caba2afb53eb3427171bdefc6894ad966f50d8340?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7f629cae83d766ca42b18d3caba2afb53eb3427171bdefc6894ad966f50d8340?s=96&d=mm&r=g","caption":"La Marina BJ - Team Rapports &amp; Insights"},"description":"La Team Rapports &amp; Insights de La Marina BJ est d\u00e9di\u00e9e \u00e0 la production, \u00e0 l\u2019analyse et \u00e0 la diffusion des \u00e9tudes, rapports, statistiques et autres qui fa\u00e7onnent la compr\u00e9hension des enjeux \u00e9conomiques, sociaux, politiques etc.","url":"https:\/\/lamarinabj.com\/index.php\/author\/collaboration\/"}]}},"_links":{"self":[{"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/posts\/11051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/comments?post=11051"}],"version-history":[{"count":3,"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/posts\/11051\/revisions"}],"predecessor-version":[{"id":11055,"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/posts\/11051\/revisions\/11055"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/media\/11052"}],"wp:attachment":[{"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/media?parent=11051"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/categories?post=11051"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lamarinabj.com\/index.php\/wp-json\/wp\/v2\/tags?post=11051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}